How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your response reveal you another concern or outcome.

Before you start, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting documents to advance your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made an error you can ask us to review our decision.

We can assist if you’re in monetary hardship or job need special assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in location?

To declare on somebody else’s behalf you need to be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in location to claim on someone else’s behalf.

The person you’re declaring for will require to begin the procedure. Check out how to add a Candidate plan utilizing your online account.

7: Do you desire to declare online?

The most convenient method is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it’s easy to create one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to develop one.

Follow these steps.

1. Go to myGov and choose Create an .
2. Read the Terms of usage. If you accept the terms, choose I concur.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must use a special e-mail address. You can’t use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You have actually created your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, job choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from among these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll require to provide us an appropriate photo identity file in addition to any other documents we may request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that provides the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal details, information from your identity files and validate your picture.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your approval to share your information with Centrelink.
4. Select No to Do you have or understand job your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Get JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Apply for JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you send supporting files to submit your claim.

You can finish these steps up to 13 weeks before your situations change. You can then send your claim 2 week before your circumstances alter. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get begun.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll call you if we need more details.

We’ll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice informing you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.

To do your organization with us, create a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or modification from complete time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.