How to Claim

We’ll guide you through the claim process.

This guide will ask you a question and based upon your response show you another concern or result.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting files to advance your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to evaluate our choice.

We can assist if you’re in monetary hardship or need special assistance while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in place?

To claim on somebody else’s behalf you need to be authorised.

The person you’re declaring for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have a plan in place to declare on somebody else’s behalf.

The person you’re declaring for will require to begin the process. Read about how to add a Candidate plan utilizing your online account.

7: Do you wish to declare online?

The easiest method is to claim online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself in your home, please do not visit our service centres.

9: employment Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get Started.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, select I concur.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must utilize a distinct email address. You can’t utilize the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You’ve developed your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some information about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: employment Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from one of these files:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for employment a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll require to provide us an acceptable photo identity document as well as any other files we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to connect Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, information from your identity documents and verify your image.

Discover how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your authorization to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Request JobSeeker Payment then follow the triggers to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or employment view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you send supporting documents to submit your claim.

You can complete these steps up to 13 weeks before your scenarios alter. You can then submit your claim 2 week before your circumstances change. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.

22: After you claim by phone

We’ll call you if we need more details.

We’ll send you a letter to let you know your claim outcome. If your claim achieves success, we’ll let you know:

– when you’ll get your first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our choice.

To do your organization with us, develop a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.