Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as soon as possible online by means of the Services Australia site.

To receive JSP a person need to:

– be of qualifying age for JSP
– fulfill Australian house requirements for JSP
– be unemployed, and
– looking for work and willing to take part in activities that increase their opportunities of finding a task, or
– not able to work, study or search for work due to medical condition, employment health problem or injury, or
– utilized or studying full-time and are unable to undertake these due to a medical condition, employment illness or injury and have a job or study to go back to

If the consumer has actually shown they are not able to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours each week, however their income has actually reduced. See Rates and Thresholds.

In all cases, examine if the consumer is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they should supply their checking account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will have the ability to finish Your personal information, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online up until within 14 days of being eligible for JSP. They will get a tip alert 14 days before the eligibility date.

An apprehended individual might lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the client is qualified however not payable when they declare.

Customers moving from a present earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and gain access to their linked Centrelink online account
– guarantee their personal information are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:

– currently in receipt of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their current payment.

The task will enable the client to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or unsuitable to finish an online claim or candidates. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer start a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the consumer lives in a remote area and normally uses an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote consumers.

The client needs to have:

– the remote indication showing on the Customer Overview, or
– a property address in a remote area

To examine the address remains in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, encourage the nominee to assist the person claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be affordable for a client to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, employment Services Australia need to identify if they have actually lowered their employment potential customers by transferring to a brand-new area.

If this holds true, the Service Officer must examine a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or employment misbehavior

If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to determine a non-compliance occasion has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task candidates undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Workforce Australia or other professional company, will have an initial appointment reserved during the Participation Interview. Attending this first provider visit is referred to as the job candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will figure out the start date of the task applicant’s income assistance payment. Note: this undergoes job hunters fulfilling any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job seekers to the Workforce Australia online employment service. This excludes task hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been getting an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately calculate this and use the appropriate rate for employment eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to clients during their online claim. Employer information, name and ABN, will exist to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a client verifies the employer, once on payment, STP pre-filled income will exist to the client when they report. If the consumer does not confirm the employer, once on payment, the STP company may present to the client again when they report.