Посолството на САЩ в София, България има нова обява и търси кандидат за следнaта позиция:
Contact Center Representative (Temporary)
С уважение,
Kalina Stilianova
Human Resources Assistant
U.S. Embassy Sofia
+359-2-937-5370|+359-878-542-993
„SOFIA-2026-31“ Vacancy Details
About
Announcement Number:
Hiring Agency: Position Title: Open Period:
Vacancy Time Zone:
Series/Grade:
Salary: Work Schedule: Promotion Potential: Duty Location(s):
Telework Eligible:
For More Info:
SOFIA-2026-31
Embassy Sofia
Contact Center Representative, Temp- Open To: All Interested Applicants / All Sources 09/18/2026 – 10/07/2026
Format MM/DD/YYYY
GMT+2
LE – 0105 6
EUR €1s,295 – EUR €19,962 /Per Year
Full-time – Annual Base Salary: Starting from 16,295 (EUR) € /per year (gross) LE-6
1 Vacancy in
Sofia, BU No
1 HR Section
000-000-0000
D& Sofa_AppGcaGonsAstate.gov
Overview
Hiring Path:
- Open to the public
Who May Apply/Clarification
From the Agency:
Security Clearance Required:
Appointment Type Appointment Type Details:
Plarketing Statement:
All Interested Applicants / All Sources. For USEFM – FP -08. Actual FP salary determined by Washington D.C.
Public Trust – Background Investigation Temporary
Fixed-term appointment for approximately 3 (three) months. NOTE: THIS IS A TEMPORARY POSITION FOR APPROXIMATELY 3 (THREE) MONTHS.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Summary: The U.S. Iflission in Sofia, Bulgaria is looking for a qualified candidate for the Contact Center Representative position (temp) in the Post Support Services Office.
The work schedule for this position is: Full Time (40 hours per week)
Duties
Supervisory Position: No Relocation Expenses No
Reimbursedl Not Required
Travel Required:
Back to top
The Contact Center Representative (CCR) provides front-line support to internal and external customers through in-person and remote channels, including phone, email, chat, and self-service forms. This includes first-level IT support, ticket triage, Tier 0/1 troubleshooting, and handling incidents and service requests according to established processes and targets. The CCR also answers Embassy calls not routed by the auto attendant, directing them to the appropriate service, group, or extension. Additional duties include issuing loanable equipment such as laptops, phones, radios, and tablets, along with basic user training. The role also covers administrative tasks like maintaining contact databases, supporting VIPs and visitors, managing mobile plans and service, and submitting time and attendance reports, as well as participating in Diplomatic Technology initiatives as assigned.
Back to top
Qualifications and Evaluations
Requirements:
EXPERIENCE: A minimum of one (1) year (full-time equivalent) experience in customer service or office administration.
LANGUAGE (this may be tested):
- English: Good working (reading/writing/speaking)
- Bulgarian: Good-working (reading/writing/speaking)
All selected candidates will be subject to a background investigation and will be subject to a pre-employment medical exam.
Start date: Candidate must be able to begin working within a reasonable period of time (one month of receipt of agency authorization and/or clearances/certifications) or their
candidacy may end.
Education Requirements:
Evaluations:
Qualifications:
Benefits and Other Info
Benefits: Agency Benefits:
Completion of at least two years of full-time post-secondary education at college or university.
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
3ob Knowledge: Understanding of basic technical concepts related to mobile devices, computer hardware, sofMare, networking and common operating systems.
Skills And Abilities:
- Proficient in voice and video conferencing and chat applications;
- Efficient typing and keyboard navigation;
- Competency in Microsoft 365, Google Workspace, and OpenOffice;
- Strong problem-solving and communication skills, especially when working with people of different cultural backgrounds, languages, technical knowledge, and seniority levels, including those facing a crisis or emergency;
- Able to research technical topics and apply findings to conduct ad hoc customer training and create supporting materials for mission users;
- Strong attention to detail and ability to work independently.
Back to top
Compensation
- Year-end bonus
- Transportation and meal allowances (included in the cited gross pay)
- Performance management program and annual performance-based salary increase
- Awards program
- Salary advance program (after the first year of employment)
- F1edicaI reimbursement plan for employees and family members
Work/Life Balance
- Observing Bulgarian and U.S. official holidays (totaling 20 days off)
- Paid in-house services: dry cleaning, hairdresser, esthetician, jeweler, car wash, tailor
- On-site or virtual English language courses
- On-siteATM
- On-premises parking lot
Work Environment
- Positive work environment where respect, integrity and tactfulness are valued and encouraged
- Friendly and supportive community
- Secure workspace with full access to people with disabilities
- Cafeteria, kitchenettes, café shop
Other Information: HIRING PREFERENCE SELECTION PROCESS:
A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.
HIRING PREFERENCE ORDER
- Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Plember (USEFM) who is a preference-eligible U.S. Veteran”
- AEFM / USEFM
- Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights “”
* IMPORTANT: US citizen Eligible Family Member (USEFF1) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 g‘Certificate of Release or Discharge from Active Duty’g preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
”* This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.
For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the3 FAM 7210 Definitions.
ADDITIONAL EMPLOYMENT CONSIDERATIONS
The following apply to EFMs, USEFMs, and AEFMs only:
- Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.
- Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.
The following apply to Locally Employed (LE) staff only:
- Current employees serving a probationary period are not eligible.
- Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.
How to Apply
How to Apply:
Click the “Apply to This Vacancy” button at the top of the page to begin your application. For an instructional video on how to apply click here.
Back to top
Please address all relevant experience, education, language skills (including English), and job-related skills or requirements in your application.
You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.
Required Documents:
Please upload all applicable documents to your application. if you fail to submit a complete application, then your application may be disqualified for this position.
All Applicants:
- Residency Permit (if applicable)
- Work Permit (if applicable)
- University Transcripts
In addition, Eligible Family Member (EFM) Applicants must submit:
- Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)
- Passportcopy
- DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
Next Steps: The HR Office will contact successful applicants. For more information on applying for jobs or employment with us, please visit the U.S. Mission
website: https://erajobs.state.gov/dos-era/vacancysearch/searchVacancies.hms?
_ref=a2phdmhbpt0
Thank you for your application and your interest in working with us. Back
